Privacy Policy

Last Updated: 05 October 2025

At Lord Street Clinic, we are dedicated to protecting the privacy and confidentiality of our patients and visitors. This Privacy Policy outlines how we collect, use, and protect your personal and medical information in compliance with the UK General Data Protection Regulation (GDPR) and the Isle of Man Data Protection Act 2018.

1. Information We Collect

Personal information such as your name, date of birth, contact details, and identification documents.
Medical data including your diagnosis, treatment records, and health history.
Appointment, billing, and insurance details.
Website usage information (IP address, browser type, visit duration) when you browse our website.

2. How We Use Your Information

To provide safe, effective, and personalized medical care.
To manage appointments, consultations, and treatment follow-ups.
To communicate with you, your family, or authorized representatives.
To process payments, insurance claims, and administrative requirements.
To comply with legal, regulatory, and professional obligations.

3. Sharing of Information

Your information will only be shared with authorized healthcare professionals directly involved in your treatment.
We may share data with diagnostic services, laboratories, or healthcare partners when clinically necessary.
We never sell, rent, or trade your personal information to third parties.
We may disclose information only when legally required by authorities or regulators.

4. Data Security

We take strong technical and organizational measures to ensure your data is secure, including encrypted systems, restricted staff access, and secure record storage. Our systems comply with NHS cybersecurity and data protection standards.

5. Data Retention

Your medical and administrative data are retained only for as long as required by law or for legitimate healthcare purposes. After this period, records are securely deleted or anonymized.

6. Your Rights

Request access to your personal data (Subject Access Request).
Request correction or update of inaccurate information.
Request deletion of data where applicable by law.
Withdraw consent for specific uses of your information.
Request a copy of your records or ask how your data is processed.

7. Cookies and Website Data

Our website uses cookies to improve your browsing experience and monitor performance. Cookies do not collect personal information unless you voluntarily submit it via forms. You may disable cookies in your browser settings if preferred.

8. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in laws or hospital practices. Updates will be published on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Data Protection Officer
Lord Street Clinic, 1A Lord Street, Douglas, Isle of Man, IM1 2BE
📧 husada@manxbowel.com
☎ +44 7624 292 278

This Privacy Policy applies to all clinical and administrative services under the care of Mr.Glen Husada at Lord Street Clinic.