Refund Policy

Last Updated: 05 October 2025

At Lord Street Clinic, we are committed to transparent, ethical, and patient-centered billing practices. This Refund Policy outlines the terms under which payments may be refunded for medical consultations, procedures, or hospital services provided under the care of Mr.Glen Husada.

1. Eligibility for Refunds

• Refunds are processed only in cases of billing errors, duplicate payments, or overcharges.
• If a scheduled procedure or consultation is cancelled by the hospital or consultant, a full refund will be issued to the patient.
• Refund requests due to patient cancellation will be reviewed on a case-by-case basis, depending on notice time and service type.

2. Non-Refundable Services

• Consultation fees once the consultation has taken place.
• Diagnostic, laboratory, and imaging services after completion.
• Medications and consumables dispensed through the hospital pharmacy.
• Administrative and processing charges associated with scheduling or resource allocation.

3. Refund Request Process

• To initiate a refund request, the patient must submit a written request within 7 days of the transaction date.
• Requests should include payment details, service type, and proof of transaction (e.g., receipt or invoice number).
• All refund requests will be verified against hospital records before approval.

4. Mode and Duration of Refund

• Approved refunds are processed using the same payment method used for the original transaction (credit/debit card, bank transfer, or online payment).
• Refunds are generally processed within 10–15 working days after confirmation.
• In the case of payments through third-party gateways, the hospital is not responsible for additional processing delays by the provider.

5. Cancellations by Hospital

• If an appointment or procedure is rescheduled or cancelled due to hospital operational reasons, patients may choose to either reschedule or receive a full refund.
• Refunds in such cases are processed automatically, and the patient will be notified via email or SMS.

6. Cancellations by Patient

• If a patient cancels an appointment at least 24 hours in advance, any advance deposit may be refunded after deduction of administrative costs.
• No refunds will be provided for no-shows or cancellations made within 24 hours of the scheduled appointment unless supported by valid medical reasons.

7. Refunds for Online Payments

• For online payments made through our website, refund requests must be initiated via the official hospital billing desk or by emailing husada@manxbowel.com.
• Refunds will only be issued to the original mode of payment and cannot be transferred to another individual or account.

8. Dispute Resolution

All refund-related disputes will be handled by the hospital’s billing and administration department in accordance with the Isle of Man healthcare financial regulations. If disputes remain unresolved, they will be escalated to the Department of Health and Social Care (DHSC) for review.

9. Updates to This Policy

Lord Street Clinic reserves the right to amend this Refund Policy from time to time to ensure compliance with local healthcare and data protection laws. Any updates will be reflected with a revised “Last Updated” date.

10. Contact Us

This policy applies to all medical and administrative services provided under the care of Mr.Glen Husada at Lord Street Clinic.